Patient Feedback

Johns Hopkins is committed to providing you and your loved ones a respectful and positive experience. Our staff are here to listen and help address any concerns you may have. Our goal is to ensure you and your family receive safe, high quality and compassionate care and service.

Your Experience Matters to Us

If, at any point, we are not meeting your expectations, please bring these concerns to the attention of your care team or a manager where you are receiving your care. If your concerns remain unresolved, please contact the patient relations or patient experience team at your hospital for further assistance.

Our patient relations assistants can help facilitate a formal review and follow-up to your concerns. Information shared with Patient Relations is reported to all executive levels of the hospital.

And if you had a positive experience, please take a moment to tell us about it. We would love the opportunity to recognize our outstanding staff and doctors.

Tell Us About Your Experience

Select the hospital where you have received care to view the contact information for a patient relations or patient experience office. We appreciate all feedback.

Special Programs to Recognize Staff

Kind words. Empathetic support. Respectful collaborations. On a daily basis, Johns Hopkins employees carry out our mission to deliver safe, compassionate patient-centered care. Johns Hopkins institutions have several programs in place to recognize staff members whose outstanding service catches the attention of their peers, our patients and their families.

At the Johns Hopkins Hospital

If you have observed or received outstanding service and would like to nominate someone for the Service Star award, complete the form and email us at [email protected].

The Department of Service Excellence selects deserving employees every quarter from the dozens of nominations we receive. The department is comprised of patient experience, patient relations, guest services and volunteer services staff members whose roles are focused on creating a high performing patient- and family-centered care culture.

At Johns Hopkins Bayview

The Golden Heart program recognizes staff members who go above and beyond in caring for patients, visitors or co-workers. If you've observed someone who gave extra special effort to deliver the highest quality service possible, we want to recognize their efforts.

Those nominated for the Golden Heart and may also be considered for the DAISY Award or James T. Dresher Award.

See how to nominate an employee.